Jothy

‘JOTHY’ HELP-LINE/ FACE-TO-FACE COUNSELLING SERVICE

Aim : to provide emotional support to Tamils

‘Nalamaana Ullam Mahilvaana Vaalvu’

Volunteers Handbook

  1. 1. INTRODUCTION

This handbook is a guide to the terms and conditions which apply to volunteers at ‘Jothy’ Help-Line/ Face-to-Face Counselling Service.

The ‘Jothy’ service was founded by Ahilan Foundation in August 2009 with the aim to provide emotional support to Tamils in any part of the world. The objective of the ‘Jothy’ service is to help those who are emotionally distressed to help themselves by offering them a safe space and time to talk about their feelings, thoughts and experiences.

  1. 2. PURPOSE OF THE HELP-LINE SERVICE

a) To be accessible 365 days a year to people who suffer from stress/ depression offering them confidential support service.

b) To provide an immediate source of support to people who need help with a view to them accessing face to face counselling.

c) To assist the caller in identifying a range of options and to support and empower them to choose for themselves what they want to do next.

d) To assist them to seek relevant information.

  1. 3. IN-HOUSE TRAINING FOR HELP-LINE VOLUNTEERS

All volunteers must undertake the in-house training before being accepted as a Helpline volunteer. The initial training workshops are held over 2 – 3 days covering various aspects of listening skills, code of ethics, confidentiality and commitment. In addition to the initial basic training, ‘Jothy’ offers specialised workshops and on going training periodically for the development of the volunteers.

  1. 4. supervision

‘Jothy’ provides help-line volunteers with free group supervision each month. Volunteers are encouraged to speak to the supervisor in an emergency as and when they need any guidance and support.

  1. 5. Equal Opportunities

‘Jothy’ is committed to a policy of equal opportunities in the grounds of ethnic origin, religion, culture, disability, gender, sexual orientation, age and class.

  1. 6. ATTENDANCE

Help-line volunteers should log in 5 minutes before the session on the system. At the end of the session, they should log out and complete a help-line client form for each call they receive. These forms should be handed over to the supervisor at the next supervision session. Help-line volunteers should give the co-ordinator notification of holiday dates at least one week in advance. In the unfortunate event of illness preventing a help-line volunteer covering a session, she/he should inform the co-ordinator in the first instance.

  1. 7. INSURANCE, HEALTH AND SAFETY

‘Jothy’ is committed to ensuring that the premises provide a safe environment for all its employees, volunteers, clients and visitors. ‘Jothy’ has employer’s liability insurance, which means that volunteers are covered for personal accidents within the building.

Staff working with clients are covered by ‘Jothy’ Professional Liability Insurance which covers against clients suing any member of ‘Jothy’ staff whilst engaged in work with a client.

The Ahilan Foundation accepts responsibility for all aspects of accident prevention under the Health and Safety at Work Act 1974. The responsibility can only be effectively exercised with the active co-operation of all workers. The promotion of health and safety at work must be a shared objective between all staff.

CONFIDENTIALITY

You will appreciate the importance of respecting the confidence of the clients with whom you may be working, and you need to take great care not to discuss personal details with your own family, friends or relatives or relate anecdotes about your work in public places.


(Healthymind,Happylife)
Help line And Face to Face counselling Service
Mental Health is Just as important as physical Health
Please seek help BEFORE your problems become too severe
FREE AND CONFIDENTIAL SERVICE
Please call between 1pm to 9pm everyday
Tel: 02033710006

Ahilan foundation Charity No;1134912

Comments are closed.